Responsible Gaming

At Horus Casino operated via horys.casino, responsible gaming means keeping play as entertainment, under your control, and within limits you can afford. Gambling should never be a way to solve financial problems or an answer to stress, and it should always remain a conscious choice, not a habit.

Horus Casino is operated by Mirage Corporation N.V., Fransche Bloemweg 4, Willemstad, Curaçao, company registration number 132869, under Curaçao license 8048/JAZ2014-037 issued by Antillephone N.V. Payments may be processed by Mirage Ent. Corporation (Cyprus) Limited, Menandrou 4, Fregata House, 1st floor, Flat/Office 101, 1066, Nicosia, Cyprus.

Important UK regulatory notice: Horus Casino does not hold a licence from the UK Gambling Commission (UKGC), and the United Kingdom is listed as a restricted territory in our Terms and Conditions. Nothing on this page permits UK residents to open an account or play for real money where this would be unlawful. If you are in the UK, you should only gamble with UKGC-licensed operators. The information below is provided to promote safer gambling practices and to signpost professional support, including UK-based services.

Even though our primary licence is not UKGC-issued, our team is committed to assisting customers who are legally permitted to use horys.casino. We provide internal tools, limits and support via 24/7 live chat and email to help you stay in control and to act promptly where we identify signs of harm.

Risk Awareness

Most players enjoy casino games for fun, but gambling carries financial and psychological risks. Understanding those risks helps you decide whether gambling is right for you and when to stop. Please remember that all games at horys.casino are games of chance: you can lose the money you stake, and there is no guaranteed way to win.

Signs Of Problem Gambling

• Increasing time and money spent: You gamble more often, for longer sessions, or with higher stakes than you originally planned.
• Chasing losses: You return to the casino specifically to recover previous losses, increasing your bets or playing riskier games.
• Preoccupation with gambling: You frequently think about horys.casino outside play sessions, plan the next bet, or follow results obsessively.
• Hiding behaviour: You conceal your gambling from family or friends, delete browser history, or lie about losses and time spent.
• Financial strain: You use funds needed for rent, bills, food or debts; borrow money to gamble; or use credit in a way you did not intend.
• Emotional impact: You feel guilt, shame, anxiety or depression linked to gambling, yet you find it difficult to stop.

Quick Self-Assessment Check

Consider the questions below. If you answer "yes" to several, we strongly recommend using our limits, taking a break, and contacting a professional support service.

• Do you often gamble longer than you planned when you log in to horys.casino?
• Have you ever lied to people close to you about how much time or money you spend gambling?
• Do you gamble to escape problems, stress, loneliness, or negative moods?
• Have you tried to cut down or stop gambling but found you could not stick to your decision?
• Have gambling losses caused you to miss bill payments, use overdrafts/credit cards unexpectedly, or borrow money?
• Do you feel restless or irritable when you cannot gamble or when you try to stop?

If these questions resonate with you, gambling may no longer be just entertainment. Please consider limiting or closing your account and contacting the support resources listed below. In the UK, confidential specialist help is available 24/7.

Limits & Tools

To help you control your play at Horus Casino on horys.casino, you can apply voluntary limits to your account. These tools are designed to support your decisions; they are most effective when you set them before you start gambling or immediately after registration.

Deposit Limits (Daily, Weekly, Monthly)

1. Access your profile: Log in to your horys.casino account and open the "My Account" or "Profile" section in the main menu.
2. Open the limits area: Navigate to "Responsible Gaming", "Player Limits" or a similarly named tab (wording may vary slightly in 2025).
3. Choose deposit limit type: Select whether you want a daily, weekly and/or monthly deposit limit.
4. Set realistic amounts: Enter amounts that you can comfortably afford to lose, for example:
   • Daily limit: an amount you could lose in one day without affecting essentials (e.g. £20-£50).
   • Weekly limit: a fixed entertainment budget for seven days.
   • Monthly limit: the maximum you are prepared to spend per calendar month.
5. Confirm and save: Review the figures and confirm. The system will block deposits that would exceed your limit.

Important: Reductions to limits (lower amounts) usually take effect immediately or as soon as technically possible. Increases (higher limits) may apply only after a cooling-off period, to prevent impulsive changes. Please read the on-screen information when adjusting your limits.

Time Spent Limits & Session Timers

Spending long periods playing continuously increases the risk of harm. You can use session tools to control time spent:

• Reality checks: Enable pop-up reminders that appear after a chosen period (for example, every 30 or 60 minutes) to show how long you have been logged in and your net result.
• Session duration limits: In the same Responsible Gaming/Player Limits area, set a maximum continuous session length. When the limit is reached, you will be logged out and must wait before starting a new session.
• Manual breaks: Get into the habit of logging out after each game session and taking at least a 15-20 minute offline break.

These tools do not change the house edge or outcomes, but they help you stay aware of time and spending so you can make conscious decisions rather than losing track.

Short Breaks ("Time-Out" For 24-72 Hours)

If you feel you need a brief pause but are not ready for longer self-exclusion, you can apply a "Time-Out":

1. Log in, open My Account > Responsible Gaming and select "Time-Out" or "Short Break".
2. Choose the desired duration, for example:
   • 24 hours
   • 48 hours
   • 72 hours
3. Confirm the request. Once accepted, you will be unable to place bets or make deposits until the Time-Out has expired.

During a Time-Out, you may still be able to log in to review your account history or request withdrawals, depending on the technical configuration and applicable terms in 2025. You will not be able to cancel or shorten a Time-Out once it is activated, so please consider the duration carefully.

Self-Exclusion

Self-exclusion is a stronger protective measure intended for players who feel that gambling is no longer under control or who have experienced repeated harm. It blocks gambling access for an extended period and is appropriate when limits and short breaks are not sufficient.

How To Request Self-Exclusion

1. Via your account: Log in to horys.casino, go to My Account > Responsible Gaming, and select the "Self-Exclusion" option.
2. Via customer support: If you cannot access the menu or prefer personal assistance, contact our team through 24/7 live chat or email [email protected] and clearly state that you wish to self-exclude.
3. Provide required details: For security, you may be asked to confirm your name, date of birth, registered email and the period of exclusion you are requesting.
4. Final confirmation: You will receive a clear notice summarising the consequences of self-exclusion. Once you confirm, the exclusion will be applied and cannot be revoked early.

Choosing The Exclusion Period

Available periods may vary, but typically include:

• Minimum 6 months: For players who need a significant break after loss of control.
• 1-5 years: For players experiencing persistent problems or severe harm.
• Lifetime / indefinite: For players who decide that gambling should no longer be part of their life.

We encourage you to choose a period that reflects the seriousness of your situation. If you are unsure, speak with a professional counsellor or a national helpline before deciding. You can always extend an existing exclusion when it expires.

Consequences Of Self-Exclusion

• Account access: You will not be able to log in to your horys.casino account for gambling purposes, place bets or make deposits during the self-exclusion period.
• Marketing communications: We will take reasonable steps to stop sending you promotional emails or SMS related to gambling. Some messages required for regulatory or transactional purposes (e.g. balance or password reset emails) may still be sent.
• Remaining balance: As a general rule, you may request withdrawal of any remaining real-money balance by contacting [email protected], subject to identity verification and our Terms & Conditions. Bonus funds or promotional balances may be cancelled in line with the Bonus Terms.
• Irreversibility: Once set, a self-exclusion cannot be lifted before the end of the chosen period. After expiry, a cooling-off and review process may apply before reactivation; in many cases, you must contact support to request reopening.

Important: Self-exclusion at horys.casino applies only to your account(s) with this operator under Mirage Corporation N.V. It does not automatically block you from gambling with other online or land-based operators, especially in the UK where national self-exclusion schemes such as GamStop may apply to UK-licensed sites only.

Support Resources

Gambling problems are treatable, and effective support is available. You do not have to wait until the situation becomes severe. The services listed below are independent of Horus Casino and horys.casino; they will not share your discussions with us without your consent, except where required by law to protect you or others.

Local Support For The United Kingdom

• National Gambling Helpline (GamCare): Free and confidential support for people in England, Scotland and Wales. Phone 0808 8020 133 (generally 24/7 as of 2025) or use live chat via gamcare.org.uk.
• Northern Ireland services: Contact local health and social care services or use Gambling Therapy's online support (see table below) for dedicated help.
• NHS support: In Great Britain, your GP can refer you to specialised NHS gambling clinics. Visit nhs.uk for current information.
• Age restriction: In line with UK standards, gambling is strictly for persons aged 18 or over. If you are under 18, you must not use horys.casino or any online gambling services.

International Support Organisations

National And Cross-Border Self-Exclusion Schemes

• GamStop (United Kingdom): Free online self-exclusion for most UKGC-licensed online gambling sites. Register at gamstop.co.uk to block your access for 6 months, 1 year or 5 years. Note: Because Horus Casino is not licensed by the UKGC, GamStop does not normally block access to horys.casino. However, registering with GamStop is strongly recommended if you live in the UK.
• Spain (RGIAJ and regional tools): Spain operates the Registro General de Interdicciones de Acceso al Juego (RGIAJ), a national self-exclusion register, and additional regional tools. For details, see the website of the Dirección General de Ordenación del Juego (DGOJ).
• Other countries: Many jurisdictions provide national or regional exclusion registers or card-based blocking schemes. Check the website of your local gambling regulator or ministry of health for options available in your country of residence.

These schemes operate independently of horys.casino. Registering usually blocks you from using licensed operators within the relevant jurisdiction and is one of the strongest protective steps you can take.

Device And Website Blocking Tools

• Gamban: Paid software that blocks access to most gambling sites and apps on your devices. See gamban.com. Some UK support organisations may provide free licences.
• BetBlocker: Free, charity-run blocking software covering a wide range of gambling websites. See betblocker.org.
• Built-in tools: Consider using parental controls, app restrictions, and DNS filters (for example through your internet provider) to prevent access to gambling content.

Blocking tools are not perfect, but they add an important layer of protection, especially when combined with self-exclusion and professional support.

Support For Affected Families And Friends

• GamCare support for affected others: Offers advice and counselling for people impacted by someone else's gambling. See the "Affected by someone else's gambling" section on gamcare.org.uk.
• GamAnon / Gamblers Anonymous family groups: Peer support meetings and forums for relatives and friends. Visit gamanon.org.uk (UK) or gamblersanonymous.org for local links.
• Online forums and chats: Gambling Therapy and similar organisations provide moderated forums and group chats where family members can share experiences anonymously.

All reputable services emphasise confidentiality, non-judgmental support and professional standards. They do not inform horys.casino of your contact with them unless you specifically ask them to or this is required to protect you or others from serious harm.

Help for Family

Gambling-related harm often affects partners, children, relatives and friends. If you are worried about someone using Horus Casino on horys.casino or any other gambling service, you deserve support in your own right. Your safety and wellbeing come first.

How To Start The Conversation

• Choose the right time: Talk when the person is sober, calm and not currently gambling. Avoid heated moments or arguments about money.
• Use "I" statements: Focus on how their behaviour affects you (for example, "I feel worried when..."), rather than accusing or blaming ("You always...").
• Be specific: Mention concrete examples such as unpaid bills, secretive behaviour or mood changes, rather than general criticism.
• Listen actively: Allow them to talk about what they are experiencing. Avoid interrupting or minimising their feelings.
• Set boundaries: Decide what you can and cannot accept (for example, not lending money for gambling or taking control of certain household finances) and state these calmly.

Encouraging Them To Seek Help

• Offer options, not ultimatums: Suggest contacting a helpline, counsellor or GP together, or looking at information on organisations like GamCare or Gambling Therapy.
• Discuss practical steps: Talk about setting limits, using blocking tools such as Gamban or BetBlocker, or requesting self-exclusion from horys.casino and other operators.
• Respect their pace: Change can take time. Encourage small steps while making clear that ongoing harm is not acceptable.

Support For You As A Family Member

• Helplines and counselling: In the UK, you can contact the National Gambling Helpline via GamCare or speak to your GP about referrals. Many services provide free sessions specifically for affected others.
• Family support groups: Groups such as GamAnon and online forums hosted by Gambling Therapy offer a safe space to share experiences with people in similar situations.
• Emergency support: If you or someone else is at immediate risk of harm (for example, due to threats of self-harm or violence), contact emergency services or crisis hotlines in your country right away.

Remember that you are not responsible for another person's gambling. Seeking help for yourself is a sign of strength and can make it easier to support the person you care about.

Operator's Commitment

Even though Horus Casino operates under a Curaçao licence rather than a UKGC licence, we recognise our responsibility to reduce gambling-related harm for customers who are legally permitted to use horys.casino. Our internal procedures and systems aim to identify risky behaviour and respond appropriately.

Internal Monitoring And Risk Checks

• Behavioural analysis: We monitor account activity for patterns that may indicate elevated risk, such as frequent deposits in a short period, large sudden increases in stakes, repeated failed deposit attempts, or very long continuous play sessions.
• Age and identity verification: We may carry out checks to verify that players are over 18 and that the account details are accurate. This may require you to provide identity and address documents.
• Automated and manual reviews: Automated systems flag accounts that meet pre-defined risk criteria. These cases may be reviewed by trained staff within our Customer Support or Risk teams.
• Account interventions: Where serious concerns arise, we may apply measures including temporary suspension, the imposition of limits, or recommending/implementing self-exclusion.

When We May Contact You Proactively

• Signs of financial harm: If your deposit and loss pattern suggests you may be experiencing financial difficulties, we may contact you via email or live chat to discuss safer gambling tools.
• Extended play sessions: If you are logged in and actively playing for prolonged periods without breaks, we may send in-session warnings or recommend logging out and taking a break.
• Self-exclusion indicators: If you mention addiction, severe distress, or a desire to stop gambling in contacts with our team, we may suggest or implement self-exclusion on your request.
• Regulatory and licence requirements: We may need to contact you to meet our obligations under Curaçao regulations and our own internal policies, including affordability and source-of-funds checks where applicable.

Important limitation: Because Horus Casino is not licensed by the UKGC, certain protections that apply to UK-licensed operators-such as mandatory UK-approved Alternative Dispute Resolution (ADR), strict fund segregation rules, and full integration with GamStop-do not apply in the same way here. Nevertheless, we encourage you to use our internal tools, seek external support, and, if you reside in the UK, to consider playing only with UKGC-licensed operators.

If you are dissatisfied with the way we handle a complaint related to responsible gaming, you may escalate the matter to the licensing authority for our Curaçao licence via [email protected]. This process is independent of UKGC-regulated ADR and may offer a different level of protection than you would receive under UK law.

Updates

Responsible gambling standards, regulatory frameworks and internal tools evolve over time. We may update this page to reflect:

• Changes in our internal policies, risk procedures or available limit tools on horys.casino.
• Developments in Curaçao regulations and, where relevant, international best practice standards.
• Updates to contact details for external support organisations or self-exclusion schemes.

How you will be informed of changes:

• We may display notices or banners on the horys.casino website, particularly when significant changes occur.
• We may send information by email to the address registered on your account, especially when changes materially affect your rights or obligations.
• The most up-to-date version of this Responsible Gaming page will always be available on our website.

Last updated: 06 November 2025

Contact & Feedback

If you have questions about responsible gaming, wish to set or adjust limits, request self-exclusion, or share feedback on our safer gambling measures, please contact us using the channels below.

• Responsible Gaming & Customer Support Email: [email protected] (please indicate "Responsible Gaming" in the subject line for faster routing). This mailbox is monitored 24/7.
• Live Chat: 24/7 on-site live chat via the widget on horys.casino, recommended for urgent requests related to account limits or self-exclusion.
• Regulator Complaints (Curaçao licence): For unresolved disputes after contacting us, you may email [email protected]. This is the escalation channel linked to licence 8048/JAZ2014-037.
• Telephone: At present, Horus Casino via horys.casino does not provide telephone support. Please use live chat or email for all responsible gaming and support enquiries.

You may also use any contact or feedback forms that become available on horys.casino in 2025 to request assistance with limits, breaks, or self-exclusion. When you contact us, please provide clear information about the type of help you need so our team can respond promptly and appropriately.